Warranty

Warranty Statement

All our merchandise is new from the factory and is covered by a 2-year manufacturer's warranty. This is provided by MAC Group Europe Ltd for goods purchased from saramonicuk.com or sold by an authorised retailer in the UK only. 

The warranty guarantees against defects in materials or workmanship under normal use and maintenance in accordance with the product instructions from the date of purchase.  The warranty also only applies to you the original purchaser / owner.  Coverage terminates if you sell or otherwise transfer the product.

This warranty only applies where a defect has arisen, wholly or substantially, as result of faulty manufacturing, parts or workmanship during the warranty period.  The warranty does not cover damage caused by improper care, mishandling, misuse, alteration, or accidental damage; nor does it cover defects due to normal wear and tear.

If a product is not satisfactory, in accordance with the terms of the warranty, we will, at our discretion, either repair or replace your product free of charge.  If your product is no longer available, we will replace it with a similar product of equal value.  We will ask you to provide proof of purchase.

To make a warranty claim please contact MAC Group Europe Ltd, who will only provide warranty coverage if the claim is in complete compliance with all terms of this warranty statement. 

To request warranty service, contact our Customer Service team at info@macgroupeu.com, or call +44 (0)1902 255500.