Returns and Refunds

Under the Consumer Rights Act 2015, if the goods are deemed to be faulty or not as described then You will be entitled to a repair, a replacement or a full refund from MAC EU.

In cases of goods that are faulty, damaged or wrongly supplied please contact MAC EU as soon as possible on +44 (0)1902 255500.

In the event of goods having to be returned due to being faulty or not as described then return shipping costs will be paid by MAC EU. If You pay for the return shipping then MAC EU will reimburse this cost upon You providing an invoice or receipt from the shipping company. You are advised to use an insured service, as MAC EU accepts no responsibility for goods damaged or lost in transit.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to transactions via this Website.

You have the right to cancel the transaction provided the goods are returned to MAC EU within 14 days of you receiving them. For goods returned within this time MAC EU will provide a full refund within 14 days of receiving the returned goods.